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Privacy Policy

What we collect

Aquifer is an operator-facing platform for payment ISOs and vertical SaaS teams that run embedded payments. To deliver the service, we collect three categories of data: account data (name, email, phone, company, billing), ISO operating data (merchant records, agent hierarchy, residual statements, chargeback history, equipment placement, support tickets), and usage data (audit logs, login events, API calls, session metadata). We do not collect cardholder primary account numbers, full payment card data, or any data that would place Aquifer in PCI scope.

How we use it

Account data is used to operate your subscription, deliver support, and bill your organization. ISO operating data is used solely to render the features you configure. Usage data is used to maintain reliability, detect abuse, and inform product decisions. We do not sell personal information. We do not share it with advertisers. We do not run third-party tracking pixels or third-party analytics on this website.

Where we store it

Aquifer infrastructure runs on Railway (US-East), with encrypted MySQL at rest (AES-256) and TLS 1.3 in transit. Data is logically isolated per organization. Backups are encrypted and retained per the retention windows in your service agreement.

Your rights

You can request access to, correction of, or deletion of your data at any time by emailing the legal contact below. Deletions are processed within 30 days, except where retention is required by law, an active legal hold, or your service agreement.

Children

Aquifer is a business-to-business platform. It is not directed at children under 13 and we do not knowingly collect data from anyone under 13.

Terms of Service

Access

Use of the Aquifer platform is subject to a current, executed service agreement between your organization and Arrowhead Advisory Group LLC. This website provides informational content and a contact pathway; it is not a substitute for the service agreement and does not grant a license to use the platform.

Acceptable use

You agree not to use Aquifer to violate applicable law, infringe intellectual property rights, transmit malware, reverse engineer the platform, or attempt to circumvent authentication or rate limits. We may suspend access on reasonable notice if continued use creates a security, legal, or operational risk to the platform.

Intellectual property

The Aquifer platform, its code, the Aquifer brand, the AAG brand, and all associated copyrights, trademarks, patents, and trade secrets remain the sole property of Arrowhead Advisory Group LLC. Your service agreement grants a non-exclusive, non-transferable license to use the platform during the term of that agreement. Customer data remains the property of the customer.

Beta features

Some features may be marked beta, preview, or early access. Beta features are provided "as is", may change without notice, may have lower availability, and are not covered by service-level commitments unless your service agreement states otherwise in writing.

Warranties and limitations

Except as expressly set out in your service agreement, the Aquifer platform is provided without warranties of any kind, express or implied. Arrowhead Advisory Group LLC will not be liable for indirect, incidental, consequential, or punitive damages, lost profits, or loss of data, even if advised of the possibility of such damages. Direct damages are limited per the terms of the service agreement.

Governing law

These terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Los Angeles County, California.

Pricing

Pricing on this website is informational and may change. Your effective pricing is set out in your service agreement.

Third-Party Trademarks and Processor References

All company names, product names, brand names, and trademarks referenced on this website are the property of their respective owners and are used solely for identification and informational purposes under the doctrine of nominative fair use.

References to TSYS (a registered trademark of Total System Services, LLC, a subsidiary of Global Payments Inc.), Fiserv (a registered trademark of Fiserv, Inc.), Worldpay (a registered trademark of Worldpay, LLC, a subsidiary of FIS Global), Adyen (a registered trademark of Adyen N.V.), Paysafe (a registered trademark of Paysafe Limited), Global Payments (a registered trademark of Global Payments Inc.), Elavon (a registered trademark of Elavon, Inc., a subsidiary of U.S. Bancorp), Priority (a registered trademark of Priority Technology Holdings, Inc.), NMI (a registered trademark of Network Merchants, LLC), Authorize.net (a registered trademark of Authorize.net, LLC), Stripe (a registered trademark of Stripe, Inc.), QuickBooks (a registered trademark of Intuit Inc.), Xero (a registered trademark of Xero Limited), Toast (a registered trademark of Toast, Inc.), AppFolio (a registered trademark of AppFolio, Inc.), Clio (a registered trademark of Themis Solutions Inc.), MyCase (a registered trademark of MyCase, Inc.), Plaid (a registered trademark of Plaid Inc.), Visa, Mastercard, and others appear on this website solely to describe technical integrations, statement import capability, or processor connectivity.

These references do not imply any current formal business partnership, endorsement, or approval of Aquifer or Arrowhead Advisory Group LLC by any of the companies named above. Aquifer and Arrowhead Advisory Group LLC are not currently affiliated with, employed by, endorsed by, sponsored by, or in a formal partnership with any of the companies named above unless a current, written agreement explicitly states otherwise.

Patents Pending

Patent pending (PPA-002): Hierarchical Residual Income Attribution and Distribution System. Additional applications related to the broader payment orchestration and merchant-operations stack are filed under separate provisional patents by Arrowhead Advisory Group LLC. Patent claim specifics are not published on this website while applications remain pending.

Ecosystem Affiliations

Aquifer is a brand of Arrowhead Advisory Group LLC, a Florida limited liability company. AAG operates a portfolio of brands including Penumbra (payment orchestration and infrastructure), 0030 Payments (merchant services and processing), and Echelon Institute (certification and training). These brands operate under the same parent company. References to AAG portfolio brands across this website describe internal ecosystem affiliations, not external partnerships.

Contact

For privacy questions, data access requests, or legal notices, contact legal@aquiferhq.io. General questions: info@aquiferhq.io.

Arrowhead Advisory Group LLC, Calabasas, California. © 2026 Aquifer. An Arrowhead Advisory Group company.